FAQ

#Setup

#Why can't customers see my menu item?

Work through the availability checklist. It is almost always one of three things: the item is unpublished, it is not listed at that branch, or it has no price at that branch.

#Can I use my own domain?

Yes. Go to Website → Domains, add the domain, and create the DNS records Restro shows you. It verifies and issues a certificate automatically, and your existing address keeps working throughout. See Website.

#Do I need my own Apple and Google developer accounts?

Yes, for the mobile app. The app is published under your brand, and both stores require the business behind the app to hold the account. See Mobile app.

#How do I add a second location?

Go to Branches → Add branch and set its address on the map. Each branch has its own hours, order types and settings. See Branches.

#Orders

#What is the difference between voiding and refunding?

Void cancels an unpaid order. Refund returns money on a paid one. Restro will not let you void a paid order; it asks you to refund it so the money movement is recorded. See Taking payment.

#Can I edit an order after it is placed?

While it is Pending, Confirmed or Preparing. Once it is Ready the kitchen has committed and editing closes. See Order lifecycle.

#Why is my order Completed but Unpaid?

Because those are separate things. A cash on delivery order stays Unpaid until someone marks it Paid. Filter orders by payment status to find the gaps. See Taking payment.

#An order was paid but never confirmed. Why?

Check the order for a payment mismatch flag. If the provider's amount does not match the order to the cent, Restro holds the payment and flags the order for review instead of confirming it. See Payments.

#Stock

#Why did my stock not move when I sold something?

The menu item needs a recipe. Without one, Restro does not know what the dish consumes. Open the item under Menu and add one. See Inventory.

#Why was my stock adjustment rejected?

It would have taken the balance below zero, and Restro does not hold negative stock. Recount and record the true figure as an Adjustment with a note. See Inventory.

#Should I record a movement for items sold?

No. Sales move stock automatically through recipes. Use manual movements for deliveries in, waste, transfers and corrections after a count, otherwise you double-count. See Inventory.

#Team

#Why does a staff member see an empty dashboard?

They almost certainly have no branch assigned. Every role except Owner, Admin, Marketing and Accountant only sees its assigned branches. Open the person under Staff and tick at least one branch under Branch access. See Roles and permissions.

#What do I do when someone forgets their PIN?

Open the person under Staff and click Reset PIN. Their old PIN is cleared, they are signed out of every terminal, and they set a new six-digit PIN from their own profile. See Staff and invitations.

#Why can't I remove a team member?

You can only manage people below you. A manager cannot remove an admin, and nobody can remove the owner. Ask someone higher up to do it. See Roles and permissions.

#A driver signed in but sees no deliveries. Why?

Check their branch assignment. Deliveries are only routed to drivers assigned to that branch. See Roles and permissions.

#Billing

#What happens when I hit a plan limit?

Restro stops the action before the form and shows a panel naming the limit and the cheapest plan that clears it. Nothing already created is removed. See Plans and billing.

#What happens if I downgrade?

The change takes effect at the end of the current period. Restro warns you up front if your current usage exceeds the target plan's limits, so you can decide what to remove first. See Plans and billing.

#Why is a feature switch disabled?

Your plan does not include that feature. The switch is marked Not in your plan with an Upgrade link next to it. See Features.

#Where do I find my invoices?

Under Settings → Billing, along with your card and the next renewal date. See Plans and billing.