Orders & service
The order lifecycle, the kitchen display, tables and tabs, reservations, and delivery.
Orders & service1 min read
Everything in this section is about the hour between a customer deciding to order and the plate landing in front of them.
Orders arrive from three channels and all end up in the same place. Once an order exists, the same lifecycle, the same permissions, and the same reporting apply no matter where it came from.
Most orders are for right now. A branch can also accept scheduled orders, where the customer picks a future time slot and the kitchen only sees the ticket when it needs to start.
In this section
The order lifecycleEvery status an order passes through, who can move it, and what each move triggers.Kitchen displayThe screen the kitchen actually works from.Tables and QR orderingFloor layouts, open tabs, guests ordering from their phones, and settling the bill.Reservations and waitlistTaking bookings, sending reminders, tracking no-shows, holding deposits, and running a waitlist on a full night.DeliveryZones, fees, driver assignment, and how Restro picks a branch.Scheduled ordersLet customers order ahead for a time you choose to cook, and keep pre-orders out of the live queue until then.Taking paymentCash, card terminals, splitting a bill between guests, and what happens when a payment goes wrong.
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