Orders & service

Everything between a customer ordering and the plate landing: the order lifecycle, the kitchen display, tables, reservations, delivery and payment.

Orders & service1 min read

This section covers everything between a customer ordering and the plate landing in front of them. It walks through the order lifecycle, the kitchen display, tables and tabs, reservations, delivery, order ahead, and taking payment at the till. It is written for managers and the staff who run service, whichever channel the order came from.

In this section

The order lifecycleEvery status an order passes through, what each move triggers, and how voids, comps and refunds differ and who approves them.Kitchen displayWhat the kitchen sees, how a ticket moves with one tap, and how tabs, pre-orders and special requests appear on it.Tables and open tabsBuild floor plans, run tabs from the till or from guests' phones, and settle the bill at the end of the meal.Reservations and waitlistTake bookings, send reminders, track no-shows, hold deposits on large parties, and run a waitlist on a full night.DeliveryDraw delivery zones with their own fees and minimums, see how a branch is chosen for an order, and hand deliveries to drivers.Order aheadLet customers order for a later time slot, and keep pre-orders off the kitchen display until they need to start.Taking paymentTake cash and card at the till, split a bill between guests, add tips, and know what happens when a payment goes wrong.

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