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When items appear and disappear

The full set of rules that decide whether a customer can order something right now.

Menu & inventory1 min read

An item is orderable only when every one of these is true. When something is missing from the storefront and you cannot see why, walk this list in order.

#1. The item is published

An unpublished item is hidden everywhere, with no exceptions. Menu → Items → Published.

#2. The item is listed at that branch

Branch prices carry a listed switch. An unlisted item does not appear at that branch even though it exists elsewhere.

#3. The item has a price at that branch

No price means no sale. A branch price row is what makes an item sellable there.

#4. The item is not snoozed

Unavailable until hides the item with a reason until that timestamp passes. Maximum 30 days.

#5. The category is within its schedule

If the category has an availability schedule, its items disappear outside those windows.

#6. The item is within its own schedule

Items can carry their own schedule on top of the category's. Both must allow the current time.

#7. The branch is open and accepting orders

Outside opening hours, or when the branch is manually set to closed, nothing is orderable. A busy branch still takes orders but tells customers to expect a wait.

#8. Stock is sufficient, if you asked for that

With auto-unavailable on low stock enabled, Restro checks the item's recipe against the branch's stock and hides the item when any ingredient is short of one serving.

#Debugging an item that will not show

Start at the branch, not the item. Confirm the branch is open, then confirm the item is listed and priced at that branch. Nine times out of ten it is one of those two, not a schedule.

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