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Help centre · 50 articles

How can we help?

Guides for setting up Restro, running service on it, and connecting it to the tools you already use.

PopularYour first hourWhen items appear and disappearThe order lifecyclePayments
Start hereNew to Restro
01Create your accountSign in, name your restaurant and pin your first branch.Read the guide02Set up in an hourHours, menu, payments and your team, in the order that works.Read the guide03Open your channelsTurn on the website, the app and the point of sale.Read the guide
Browse by topic9 sections
5 pages

Getting started

What Restro is, how the pieces fit together, and how to take a new account to its first real order.

  • How Restro fits together
  • Creating your account
  • Your first hour
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4 pages

Menu & inventory

Build the menu customers order from, price it right at every branch, and let sales move your stock.

  • Building your menu
  • Inventory and recipes
  • When items appear and disappear
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5 pages

Website, app and point of sale

The three places orders come from: your website, your mobile app, and the point of sale at the counter.

  • Your website
  • Mobile app
  • Point of sale
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8 pages

Orders & service

Everything between a customer ordering and the plate landing: the order lifecycle, the kitchen display, tables, reservations, delivery and payment.

  • The order lifecycle
  • Kitchen display
  • Tables and open tabs
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4 pages

Customers & growth

Customer records and store credit, discounts, and the extensions that bring people back: reviews, accounts, loyalty and cart recovery.

  • Customers and store credit
  • Discounts
  • Extensions
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6 pages

Team & operations

Invite your staff, decide what each role can do, plan shifts, run the cash drawer, and see who changed what.

  • Roles and permissions
  • Staff and invitations
  • Scheduling and timesheets
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9 pages

Settings & billing

Restaurant details, branches, features, payments, notifications, plans, privacy, and the terminals your staff use.

  • General settings
  • Branches
  • Features
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8 pages

Public API

Read and write your restaurant's data from your own systems, and receive order events as they happen.

  • Authentication
  • Conventions
  • Orders
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1 pages

FAQ

Short answers to the questions owners and managers ask most often, each with a link to the page that explains it.

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Read firstMost opened

The pages people open most.

When something is not behaving the way you expect, the answer is usually on one of these pages.

  1. 01Your first hourAn eight step checklist that takes a brand new account to its first real order.
  2. 02When items appear and disappearThe eight checks that decide whether a customer can order an item right now, in the order to walk through them.
  3. 03The order lifecycleEvery status an order passes through, what each move triggers, and how voids, comps and refunds differ and who approves them.
  4. 04PaymentsAccept cash and card on delivery, connect an online payment provider, and understand how payments and refunds complete.
  5. 05Roles and permissionsUnderstand the ten built-in roles, which apps each one opens, and how to adjust access for a single person.
  6. 06AuthenticationCreate scoped API keys, send them with each request, check what a key can do, and revoke or rotate them.

For developers

Connect Restro to the rest of your stack.

A JSON over HTTPS API for orders, menu, customers, and stock, with signed webhooks for everything that happens during service.

Read the API reference

Still stuck

Ask a human who knows the product.

Tell us your restaurant name and what you were doing when it went wrong. We answer every day, during service hours.

Email supportTalk to sales