Reservations and waitlist

Reservations are available on plans that include the feature. Check Settings → Plan if the section is missing from your sidebar.

#Taking bookings

Reservations. A booking records the guest, party size, date and time, branch, and any note. It can come from your storefront, from the dashboard when someone phones, or from a walk-in.

#Statuses

Bookings move through requested, confirmed, seated, completed, cancelled, and no-show. Marking no-shows is worth the ten seconds — the customer record builds a history you can act on.

#Reminders

Branch settings → Reservations. Switch on a reminder and pick how far ahead it goes out — a day before is the usual choice. The guest gets an email, and a text as well when you hold a phone number for them.

The reminder carries two buttons: I'll be there and Cancel reservation. Neither asks the guest to sign in, so the reply costs them one tap. A confirmation shows on the booking as "Guest confirmed", and a cancellation frees the table straight away.

Moving a booking to a new time resets its reminder, so the guest is always reminded about the time that actually stands.

#No-shows

Mark a no-show by hand from the booking's status menu at any time.

You can also let Restro do it. Switch on automatic no-shows and set how long to keep holding the table past the booked time — thirty minutes by default. Anything still unseated after that is recorded as a no-show, and the booking shows that it was marked automatically. Seating the guest first stops it.

Every booking with a linked customer shows Guest history in the sidebar: past visits, no-shows, and cancellations. Two or more no-shows are flagged, so you can decide whether to confirm the table or ask for a deposit before you do.

#Deposits on large parties

Branch settings → Reservations. Turn on deposits, set the party size they start at, and the amount per guest. A party at or above that size booking through your storefront is sent to pay before the table is held; smaller parties book as before.

Set a free-cancellation window — twenty-four hours before the booking by default. A guest who cancels inside that window is refunded automatically. Cancel a booking yourself and the deposit always goes back, whatever the window says. A no-show keeps the deposit.

Deposits go through the payment provider you have set up under Settings → Payments. Without an online provider configured, bookings still come through — they just come through without a deposit. Refunds are recorded in Restro; push the money itself from your provider's dashboard, the same as order refunds.

#Reservation report

Reservations → Reservation report. Pick a date range and a branch to see your no-show rate, cancellation rate, average lead time, bookings, and covers, plus a breakdown of covers by breakfast, lunch, and dinner service.

#Pending requests

If you accept booking requests from your storefront, they land in Reservations → Pending for someone to accept or decline rather than auto-confirming into a full room.

#Slots and capacity

Restro generates bookable slots from the branch's opening hours and seat capacity, so the storefront cannot offer a time you cannot serve.

#Waitlist

Reservations → Waitlist. On a full night, add walk-ins to the waitlist with a party size and let the list drain as tables free up. It beats a paper list because the whole floor sees the same one.

When a cancellation frees a table, the guest who has waited longest and fits the table is texted that a slot has opened. Take the booking the usual way once they answer.