Discounts

#Types

Code discounts require the customer to type something at checkout. Automatic discounts apply themselves when their conditions are met.

#Value

Either a percentage off or a fixed amount off. Percentages can carry a maximum discount cap so a large order does not give away more than you intended.

#What it applies to

• The whole order
• Specific items
• Specific categories

#Minimum requirements

A discount can require a minimum order value or a minimum quantity of items before it engages.

#Limits

• Total redemptions — how many times the discount can be used across all customers.
• Per-customer limit — how many times one customer can use it.
• Start and end dates — outside which it does nothing.
• Branches — restrict the discount to specific branches.

#Redemption accounting

A redemption is reserved when the order is placed and only counted when the order is confirmed or paid. If the order fails payment or is cancelled, the redemption is released and the code is usable again.

This is why a code with one redemption left does not get burned by an abandoned checkout.

#Applying a discount at the counter

Staff with the discounts:apply permission can apply a discount to an order from the point of sale or the dashboard, including ones that would not have applied automatically. discounts:write is what lets someone create or edit a discount in the first place — most floor staff should have the former and not the latter.