How Restro fits together
The five ideas behind every screen in Restro, and how an order moves from a customer's phone to the pass.
Five ideas explain almost everything in Restro: the restaurant, its branches, the menu, the channels orders arrive through, and the orders themselves. Learn these and the rest of the dashboard reads naturally.
#Restaurant
Your account. It owns your brand, your menu, your customers, and your team. Every restaurant has a web address on Restro, such as sageandsalt.tryrestro.com, and you can connect your own domain later.
#Branch
A physical location. Sage & Salt has three: SoHo, Williamsburg, and Upper West Side. Each branch keeps its own address, timezone, currency, opening hours, prices, stock, delivery zones, and staff.
Because so much depends on the branch, most screens in the dashboard have a branch selector at the top. With a single branch you can ignore it.
#Menu
Categories hold items, items carry prices and customizations, and recipes connect items to the ingredients they use up. One menu feeds your website, your app, and the point of sale. See Menu and inventory.
#Channel
Where an order came from. Restro has three channels: the Website and the Mobile App for customers, and the Point of Sale for staff. Turn on the ones you use under Channels. Reports split by channel, so you can see whether the website or the counter brings in more.
#Order
The unit everything else revolves around. An order belongs to a branch, sometimes to a customer, and always has a type, a status, and a payment status.
| Field | Values |
|---|---|
| Order type | Pickup, Delivery, Dine in |
| Order status | Pending, Confirmed, Preparing, Ready, Out for delivery, Completed, Cancelled, Written off |
| Payment status | Unpaid, Pending payment, Paid, Payment failed, Refunded |
Payment status is separate from order status. A dine-in order can be Completed while still Unpaid: the food has been served and the table settles up at the end. The dashboard shows both, so nothing walks out unnoticed.
#How an order moves
A customer orders on your website. The order appears in Orders as Pending. Once it is paid, it becomes Confirmed and the ingredients in its recipes are deducted from stock.
The kitchen display picks it up and moves it through Preparing to Ready. When it is handed over at the counter or delivered, it becomes Completed. See Order lifecycle.
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