Glossary

#Branch

A physical location. Owns its own hours, prices, stock, and delivery zones.

#Cash session

An open cash drawer. Opened with a starting float, closed with a count. The difference between counted and expected cash is the variance. See Cash management.

#Channel

Where an order originated: website, mobile app, or point of sale.

#Customer

A diner who orders from you. Distinct from a user.

#Customization

An option group on a menu item — size, spice level, extras. Options can add to the price, and prices can differ per branch.

#Draft order

An order started but not yet placed, usually a tab being built at a table.

#Entitlement

Something your plan lets you do. Hitting an entitlement limit returns a clear "upgrade to continue" message rather than a generic error.

#Extension

An optional add-on you switch on per restaurant: Reviews, Accounts, Localize, Cookie Consent, and tracking pixels.

#Ingredient

A raw material. Ingredients are restaurant-wide; the stock of an ingredient is per branch, tracked as an inventory item.

#Par level

The stock level you want to hold. Sits above the reorder level and tells you how much to buy, not just when.

#Recipe

The link between a menu item and the ingredients one unit of it consumes. Recipes are what let selling a dish move your stock automatically.

#Reorder level

The stock level at which an item is flagged as low.

#Sales channel

See channel.

#Store credit

A balance held against a customer, spendable at checkout. Granted manually or by refunding to credit.

#Table session

An open tab at a table. Groups several orders from several guests so the table can be settled once.

#Theme

The visual design of your customer-facing surfaces. The website ships with taste, gazette, and nocturne; the mobile app uses arc.

#User

Someone who works at your restaurant and signs in to the dashboard or apps. Distinct from a customer.

#Void

Cancelling an unpaid order. Paid orders must be refunded instead.