Glossary

#Branch

A physical location. Each branch keeps its own opening hours, prices, stock, and delivery zones.

#Channel

Where an order came from: the Website, the Mobile App, or the Point of Sale. Reports split by channel.

#Customer

A diner who orders from you. Distinct from a team member.

#Customization

An option group on a menu item, such as Size or Extras. Options can add to the price, and the amount can differ per branch.

#Draft order

An order started but not yet placed, usually a tab being built at a table. Listed under Draft orders.

#Extension

An optional add-on you turn on for the restaurant, such as Reviews, Accounts, Loyalty, Cart Recovery, or Localize.

#Ingredient

Something you buy and track: mozzarella, flour, takeaway boxes. Defined once for the restaurant, with stock counted per branch.

#Open tab

An order that stays unpaid while the guest keeps ordering. Rounds are added over the evening and the whole tab is paid at the end. A tab is not counted as a sale until it is paid.

#Par level

The stock level you want to hold. It sits above the reorder level and tells you how much to buy, not just when.

#Recipe

The list of ingredients one serving of a menu item uses. Recipes are what let a sale move your stock automatically.

#Reorder level

The stock level at which an item is flagged as Low stock.

#Reservation

A table booked ahead for a party at a branch. A reservation moves from Requested to Confirmed, Seated, and Completed, or ends as Cancelled or No-show.

#Round

A batch of items sent to the kitchen at one time. A tab is made of rounds, each with its own ticket, all on one bill.

#Store credit

A balance held for a customer and spent at checkout. Granted by hand or by refunding to credit.

#Table session

An open tab at a table. It groups orders from several guests so the table settles once. Opened by a server at the till or by the first guest to scan the table's code.

#Team member

Someone who works at your restaurant and signs in to the dashboard or the staff apps. Distinct from a customer.

#Void

Cancelling an unpaid order. A paid order is refunded instead.

#Written off

A tab that was never collected, such as a walk-out. The food was made, so it is recorded as a loss and kept out of revenue.